Policies & Warranty

Shipping & Delivery

All orders ship within 7 business days of placing your order. A live tracking number will be provided by email as soon as your shipment is dispatched.

We ship across Canada to all provinces and territories. If you have questions about an existing shipment, contact our fulfillment desk:

30-Day Return Policy

We offer a 30-day return window from the date of delivery so you can test Flip Table Lamps in your restaurant.

Return Eligibility:

• Equipment must be returned with all lights, charging stations, AC power adapters, and original box packaging in clean, working condition.
• Items must not have been dropped, physically cracked, or altered.

Return Procedure:

1. Contact support@fliptablelamp.ca or call (514) 555-0199 with your order reference number to request a Return Merchandise Authorization (RMA).
2. Safely re-pack the equipment in its original packaging materials.
3. Upon receipt and physical inspection (typically 1–2 business days), your refund will be issued directly back to your original payment card via Stripe.

1-Year Hardware Warranty

Every Flip Table Lamp system includes a strict 1-year warranty (12 months from the date of delivery).

Warranty Exclusions:

Any physical damage will not be covered under the warranty (such as lamps being dropped, cracked, broken casings, liquid submersion from dishwashers, or unauthorized hardware disassembly).

How to Make a Warranty Claim:

To submit a claim, simply contact our support team with your order reference number:

Privacy, Cookies & Stripe Policy

We respect your business and personal information. This policy explains what information we collect, how it is used, and how Stripe secures your transactions.

1. Information We Collect:

When you place an order or contact us, we collect your name, restaurant name, email address, phone number, and delivery street address. We use this information solely to:

• Process and fulfill your hardware order.
• Dispatch courier shipments and provide automated tracking updates.
• Issue official sales tax invoices and receipts.
• Provide ongoing customer support and manage warranty requests.

We do not sell, rent, or trade customer information to third parties.

2. Secure Stripe Payment Processing:

All credit card, Apple Pay, and Google Pay transactions are securely encrypted and processed by Stripe, Inc. using 256-bit SSL encryption. Flip Table Lamp never sees, stores, or handles raw credit card numbers or security CVV codes. Stripe is certified as a PCI Service Provider Level 1 (the highest level of security in the payments industry). For more details, view the Stripe Privacy Policy.

3. Cookies & Tracking:

Our website uses essential cookies and local storage to keep track of your shopping cart and checkout preferences. We may also use standard analytics and performance cookies to understand website traffic, visitor interaction, and page speed.

4. Advertising & Marketing Pixels:

We may use digital advertising cookies (such as Google Ads or Meta/Facebook pixel tags) to measure marketing effectiveness and display relevant advertisements for our commercial restaurant signal lamps. These tags help us understand which ads lead to inquiries.

You can opt out of interest-based advertising at any time through your browser cookie settings, Google's Ad Settings, or via the Digital Advertising Alliance of Canada (DAAC).

5. Data Requests & Inquiries:

To request access, correction, or deletion of your contact information on file, please reach out directly:

Terms of Sale & Canadian Taxes

All orders placed on Flip Table Lamp are subject to the following commercial terms:

• Currency: All transactions and prices are denominated in Canadian Dollars (CAD).
• Canadian Sales Taxes: Provincial sales tax (GST, HST, PST, or QST) is calculated automatically at checkout according to the destination delivery province in Canada.
• Intended Commercial Use: Flip Table Lamps are engineered for commercial hospitality environments (restaurants, bars, bistros, patios, and cafes).